Are Your Phone Calls Turning Into New Patients?

Are Your Phone Calls Turning Into New Patients?

The goal of any dental practice should be to have the phones ringing off the hook. With the phone ringing constantly, appointments can be scheduled, patients can be helped and patient service issues can be addressed.

But what happens if those new patient phone calls aren’t being answered by well-trained front office staff members? You miss out on potentially thousands of dollars every time a new patient declines to book an appointment.

 

Learn how to train your front office staff to convert phone calls into new patients without wasting time and money so you can grow your dental practice!

Click Here To Download The FREE
“Perfect New Patient Phone Script”

 The 3 Keys To Turning Calls Into Patients

Never end a call without trying to book an appointment
This sounds simple, but is SO important. Often, people are just a simple invitation away from visiting you and if your front office staff doesn’t actively try to book appointments, you won’t secure half as many.

Don’t discuss prices over the phone
This is truly the most golden of rule any sales-based business and it directly applies to dental practices. People will decline your service before they really know what’s being offered and why it’s priced the way it is. Wait until you can have a conversation face-to-face about pricing options and their treatment plan.

Provide an offer or incentive
Consider offering a free checkup, a reduction in cost of teeth cleaning or other simple incentive to encourage potential patients to go ahead and book an appointment.

Click Here To Download The FREE
“Perfect New Patient Phone Script”

The 6 Golden Rules Of Phone-Answering

  1. Always answer with a smile as it comes across in the telephone call. Avoid a monotone voice at all costs! Being upbeat and personable is a great first impression of your dental practice.
  2. Ask if you can put someone on hold before doing so and keep hold times under a minute if possible.
  3. Make sure to ask if the patient has insurance at the beginning of the call. You want to avoid wasting time on the phone with someone who will decline to make an appointment because you don’t take their dental insurance.
  4. Avoid a monotone voice at all costs as it will bore people and lose their attention
  5. Never eat or chew gum when on the phone
  6. Never type, read or send text messages while on a call. Giving a patient your undivided attention is essential, especially when speaking to a potential new patient!

Ready to take the next step to give your front office staff members the right training to start booking appointments on every phone call?

Click Here To Download The FREE
“Perfect New Patient Phone Script”

Originally published in 2014, this post has been updated as of 7/2017 to contain the most up-to-date and relevant information.