Front Office Training
Call Auditing and Dental Front Office Training
In a typical dental office at least 30% of phone calls go unanswered, and half of those calls don’t end up scheduling an appointment.
If you want to produce significant results that translate to increased revenue, quality call auditing is essential. How can you know what to improve if you aren’t monitoring your calls?
Our team of call auditing experts are trained to find the gaps in your front office staff’s approach that can keep a phone call from converting to a new patient.
“We were missing 45% of our calls & had no idea – we were certain we were answering all of them! I can’t imagine how many new patients we’ve lost.”
– A Firegang Dental Client
Advanced Call Listening Reports
Stop dental front office staff training issues before they become a larger problem that damages your revenue. Learn which patient questions your staff struggle to answer and if you’re losing new patients on the phone, discover which dental services patients ask for the most when they call, and tailor your marketing to meet those needs.
Informed Marketing Strategies
Are you getting the patients you need from your Facebook Ads? How about from your website? Our team is trained to dive deep into your practice’s data to help you track exactly where your new patient phone calls are coming from, including how many leads are coming from services you pay Firegang to provide.
Front Office Staff Phone Training
We provide the best phone scripts available so you can train your dental front office staff to convert more calls to booked appointments.
Your dedicated client success manager works together with our call auditing experts to provide scripts and training your front office staff needs to turn dental insurance-based phone calls into new patients.
We even have scripts designed to help your front office stop wasting time with price shoppers and turn them into your best patients!
“I have been super happy with our new client success manager! She has great communication with us and is very honest with feedback and ways to improve.”
– Sherenna Hansen,
Alaska Center For Dentistry
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Turning your dental front office staff into patient retention experts means you spend more time treating dental patients and less time worrying if you have the amount of patients you need.
Our dental front office staff training is designed to:
- help you reduce no-shows
- build rapport with patients over the phone
- turn new patients into your best lifelong patients.
Real World Results
Our clients regularly see positive results from the front office staff training we provide. One of our star cases is a multi-location practice based in Portland, OR.
Before instituting phone training for their staff, Timber Dental was able to convert 46% of calls to appointments. After working to use these strategies consistently they began converting 75% of their calls to new patients in just 3 months!