In a perfect world we want to see patient retention at 100%, right? In reality, we have to account for patients moving out of state, patients dying, and patients who leave for other reasons.
It is the “other reasons” that we want to reduce to a minimum. In a general practice, we want to see this percentage number in the high 80s. The highest I’ve seen patient retention is 96% and the lowest is 66%.
To be a great dentist, you need to be great at getting a read on a patients’ mindsets about dentistry so you can take an approach to treatment presentation that doesn’t leave them feeling blindsided and overwhelmed.
A big part of mastering this approach is mastering how to answer the most common questions a patient will have when presented with a diagnosis they didn’t expect.
This month, we’re proud to share the story of Dr. William Ma and his practice, Everlasting Smiles Cosmetic & General Dentist.
We’re going to show you how they came to be one of our most successful clients and continue to see consistent new patient growth at their Palm Beach Gardens, FL dental practice.
The life of a dentist can be stressful. There’s a lot to think about each day, which can get pretty overwhelming at times, especially if your practice is struggling. If you’re constantly stressed out, it’s holding you back and making it nearly impossible to enjoy your profession. The good news? There are ways to keep stress under control, starting with recognizing the cause.
Business is, in three words, supply and demand and yet I see a lot of dentists who spend their CE budgets—all their time, all their money—on things that their patients never asked for. When you say you’re going to take CE, I will tell you a million, trillion, gazillion times: Take courses on root canals, extractions and surgery. That’s how you pay back your student loans the fastest.
Ready to take the next step toward the practice growth you need?
We’ll break it down to discover where you’re wasting money on marketing, and what roadblocks are keeping you from hitting your goals.