The goal of any dental practice should be to have the phones ringing off the hook. With the phone ringing constantly, appointments can be scheduled, patients can be helped and patient service issues can be addressed.
But what happens if those new patient phone calls aren’t being answered by well-trained front office staff members? You miss out on potentially thousands of dollars every time a new patient declines to book an appointment. [Read more…]
Isn’t it ironic that no formal qualifications or certifications are required for a dental front office staff? For roles that will make or break your practice, the front office staff members of the dental practice are often overlooked.
We’re talking about the people every potential patient is seeing as the “face” of your practice. With each patient potentially worth thousands of dollars to your business, you’d think more practices would invest the time and resources into hiring and training the best.
