Your front office staff needs to be trained to handle any question a potential patient throws at them…including the dreaded dental price shopper.
According to our clients, this type of phone call is one that happens multiple times a day at their dental practices.
Have you been struggling to attract new dental patients, with growing your practice, or hiring a solid dental receptionist?
I’m here to tell you that it’s not your fault. Every day dentists are inundated with information on how to grow their practice, how to hire the right people, etc. It’s an overload of information and it can be difficult to decide which path to take or technique to try within your own practice.
We’ve worked with hundreds of dental practices over the years and we see similar problems with dental front office staff across every practice, no matter the location:
Your dental front office staff are the people every new patient is seeing as the “face” of your practice.
With each patient potentially worth thousands of dollars to your business, dental practices need to invest the time and resources into hiring and training the best dental front office staff members.
The goal of any dental practice should be to have the phones ringing off the hook. With the phone ringing constantly, appointments can be scheduled, patients can be helped and patient service issues can be addressed.
But what happens if those new patient phone calls aren’t being answered by well-trained front office staff members? You miss out on potentially thousands of dollars every time a new patient declines to book an appointment. [Read more…]
