Full Time Client Success Manager
We’re hiring! This is a special position and unique opportunity for the type of person that loves marketing, work freedom & flexibility, and helping DRIVE growth of a business.
We’re a digital marketing company located in the historic Steam Plant building in downtown Spokane.
We provide dentists with marketing services include website design, SEO, analytics, social media, copywriting and everything in-between.
As a Client Success Manager You Will Be Doing the Following
- Liaison between our clients (dentists and dental offices) and the fulfillment team who does the marketing for the dentists such as seo, pay per click, websites, facebook marketing, and much more
- Communicate to clients the results they are getting with their online marketing
- Conduct monthly update meetings with clients
- Translate digital news and marketing concepts to something a dentist can understand
- Keep in close contact with clients to monitor their ‘sentiment’ aka how happy they are working with us
- Keep clients happy in all ways possible.
Other Basic Job Details
- Prefer to work roughly 8-5 on weekdays with considerable job flexibility
- Ability to answer “after hours” calls (nights and weekends, if needed)
- Work from home opportunity
- Salary $35k to $50k, depending on experience
Skill Requirements & What You’ll Learn
- Job Responsibilities (Note: you will be trained on all of these!)
- Fostering an amazing relationship with clients
- Calling clients and presenting their digital marketing results in 1 hour presentations
- Fielding client phone calls and requests for edits to their websites
- Teaching and consulting dentist clients on how to improve their digital marketing results
- Coordinating with our in-house team to complete tasks and projects for client campaigns
- Success Metrics
- Client happiness survey scores
- Client retention % or Contract Renewals
- Upsells or product add-ons
- At Firegang, You’ll Learn About These Exciting Subjects
- Team Management Experience
- Search Engine Optimization (SEO)
- Social Media
- Facebook Advertising
- Reputation Management
- Google Adwords
- Google Analytics
- All the Latest Digital Marketing Techniques Available!
This is the Opposite of a “Traditional Job”
The position is location independent and working with a fast growing, progressive team in a challenging and fun work environment. You’ll be given big amounts of job responsibilities and the chance to make a real impact on a small and growing company. This is not your average cubicle job!
Who Is “Firegang Dental Marketing”?
We (Jake Puhl & Adam Zilko) started the business 5 years ago as digital marketing agency for dental practices. We create websites for dentists and make sure their dental practices show up all over the internet when you, your mom, dad, brother or sister goes online to search for a “dentist in my town”.
We are targeting the dental niche specifically. All of the marketing efforts you will be working on will be targeting dentists. (We don’t expect you to have experience in the dental industry, though). We’re quickly making a name with dentists across the US. Search “dental marketing” on amazon.com and you’ll see our book at the top as the #1 best seller.
We’re Growing… FAST! Our Actual Recent Revenue…
We need to hire amazing people because yes, we’re growing fast. We’ve hit growth mode and are now bringing on more team members to support our new clients. This will make your work environment and day to day extremely fun, interesting, and challenging (in a good way!)
A “Distributed Team” Means You Can Work From Anywhere!
Firegang follows a “distributed team” or “virtual team” model, which means we work virtually by communicating with our phones, computers, skype, email, and chat programs. We believe this gives our team members the ultimate flexibility with their lives which helps you perform the highest level possible. Basically, you can work from anywhere!
Here Are the Current Locations of the Firegang team…
Where Will You Be Located?
- Anywhere in the U.S.! We despise cubicles and think some companies working environments are stagnant, stuffy, and from the 1960’s. We’re the complete opposite to the traditional workspaces. Since we work as a distributed or “virtual” team, we believe you can get high quality work done from any location in the U.S. You’ll have great flexibility and autonomy to do your job.
Other (Pretty Stellar) Perks.
- Access to cutting edge digital marketing strategies and tactics
- Work directly under successful entrepreneurs and learn what makes a successful small business tick.
- Learn dozens, if not hundreds of the latest digital tools and tricks the best businesses are using
- Constant, continual learning which will challenge you intellectually at all times.
- A fast paced, progressive work situation.
- Results oriented daily job. Your job will matter to the company’s bottom line
- Full control over your work day
- No micromanaging or office politics
- Flexible vacation days.
What Is The Pay Range?
The targeted pay range for this job is $35k – $50k, depending on experience level.
How Do I Apply?
Bonus… How to Stand Out!
A quick bonus (everyone loves a bonus!). Here are a few things we love
- Positive attitudes, self help
- Get ‘er done attitudes
- People who teach themselves
- People who love to learn and research
- People who are curious and google things
- Great excel spreadsheets. They are works of art.
- People who are passionate
- People who go above and beyond
- People who have integrity
- People who are honest
- People who are dedicated.
Do what you want with that info 🙂